SmartH2O FAQs | Smart Water Management for Multifamily Properties

SmartH2O FAQs

What is SmartH2O?
SmartH2O is a smart water management platform designed specifically for multifamily properties. It replaces outdated RF meters and single function submeters with a unified system that tracks real time water usage, detects leaks automatically, shuts off water when needed, and integrates directly with billing and operations. It is not just a meter. It is full property level water control.

How does SmartH2O work?
Each unit is equipped with a smart ultrasonic water meter that captures live consumption data and continuously monitors for abnormal usage patterns. Data is securely transmitted to the Connect IoT cloud platform, where property teams can manage alerts, automate shutoffs, and oversee water usage from a centralized dashboard on desktop or mobile.

How much can a property save with SmartH2O?
Savings come in multiple forms. Properties typically see up to a 20 percent reduction in water bills through waste prevention, up to 33 percent fewer maintenance work orders due to early leak detection, and reduced insurance premiums by demonstrating proactive risk mitigation through automated shutoff and monitoring.

How does SmartH2O impact insurance costs?
Many insurance carriers reduce premiums for properties that deploy risk reduction technologies like SmartH2O. By automatically shutting off water during a leak, SmartH2O prevents major damage claims, positioning the property as a lower risk asset to insure.

Can SmartH2O be installed in existing buildings?
Yes. SmartH2O uses battery powered ultrasonic meters that install without wiring. This makes the system ideal for retrofits or replacing retired meters without requiring additional infrastructure work.

Is SmartH2O compatible with new developments?
Absolutely. SmartH2O is well suited for new construction and high control environments. Developers gain full consumption visibility, automated shutoff capabilities, prepaid options, and a future ready data architecture from day one.

How does resident billing work with SmartH2O?
SmartH2O generates automated consumption reports per unit. The system integrates with third party billing providers who pull data directly from the platform to generate resident bills. Property teams remain hands off while maintaining full accuracy and transparency.

Can SmartH2O integrate with other systems or platforms?
Yes. SmartH2O is API enabled and can integrate with property management systems, building automation platforms, and insurance or compliance tools. Integrations are tailored to align with each property’s operational workflows.

Related Articles:

• SmartH2O Overview
• SmartH2O Key Benefits
• How SmartH2O Works
• Who Is SmartH2O For
• Why Choose Connect IoT for SmartH2O
• SmartH2O FAQs
• SmartH2O Objection Handling FAQs



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